Privacy Policy

1. Information we collect

Information you provide. When you submit our operations inquiry form or contact us, we may collect your name, work email, company or brand, country of registration, product and inventory details, expected order volume, sales channel, desired start date, selected plan, and any additional information you choose to provide.

Technical information. Our website hosting and security providers may automatically process limited technical data, such as IP address, browser and device type, referring page, request timestamps, and security or diagnostic logs, to deliver and protect the website.

Please do not submit payment-card information, government identification numbers, health information, or other sensitive personal information through the inquiry form.

2. How we use information

We use information to respond to inquiries; evaluate whether our services may fit your business; recommend a starting plan; prepare estimates; schedule onboarding discussions; operate, secure, and improve the website; prevent fraud and abuse; comply with law; and protect our rights and the rights of others.

Submitting an inquiry does not enroll you in promotional email marketing. If we later offer marketing subscriptions, we will provide a separate choice and an unsubscribe method.

3. How information is disclosed

We may disclose information to service providers that help us operate the website and respond to inquiries, including:

• FormSubmit (Devro LABS), which processes form submissions and delivers them to our operations inbox. FormSubmit states that it retains form submissions in its archive for 30 days.
• Our website hosting, security, domain, and email providers, which process information as needed to provide those services.
• Professional advisers and authorities, when reasonably necessary to obtain advice, comply with law or legal process, investigate misuse, or protect safety, rights, and property.
• A successor organization, in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to applicable law.

We do not sell personal information and do not use information submitted through the inquiry form for targeted advertising.

4. Retention and security

We retain inquiry information for as long as reasonably necessary to evaluate and respond to the inquiry, maintain appropriate business records, resolve disputes, and comply with legal obligations. Retention periods vary according to the nature of the information and the reason it is held.

We use reasonable administrative and technical safeguards appropriate to the information we process. No website, email, or electronic transmission can be guaranteed completely secure.

5. Cookies and tracking

We do not currently use advertising pixels or behavioral advertising cookies on this website. Essential hosting and security technologies may be used to deliver the website, maintain reliability, and prevent abuse. If we add nonessential analytics or advertising technology, we will update this policy and provide any notice or choice required by law.

6. Your choices and privacy requests

You may ask to access, correct, or delete personal information you provided through the website, or object to certain processing, by emailing operations@castmailfulfillment.com. We may need to verify your identity and may retain information where required or permitted by law. Rights vary by jurisdiction.

7. Children

This business-to-business website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it as appropriate.

8. External links and international visitors

Links to third-party sites are governed by those parties’ privacy practices. If you visit from outside the United States, information you submit will be processed in the United States, where privacy laws may differ from those in your country.

9. Changes to this policy

We may update this policy as our website or practices change. The revised version will be posted here with a new effective date. Material changes will be communicated as required by applicable law.

10. Contact us

Castmail LLC, operating as CastMail Fulfillment
2900 N Quinlan Park Rd STE 240
Austin, TX 78732
operations@castmailfulfillment.com
+1 512 266 6262